Customer Care

The Customer Care team can assist with any enquiries you have after your PLAN Lending loan has settled.
 
With a simple phone call, you have direct access to our service operators who not only fully understand your loan, they also have the technology to service a variety of your requests.

Here are just a few of the ways we can help you:

Account information and changes

Are you unsure about your next payment date, loan balance or need an interim loan statement? Our friendly Customer Care team can help with information and can also discuss ways that you can obtain this information at any time, night or day, quickly and easily by our Automated Telephone Service or via the Internet. They can also help you make changes to the day your repayments are due, as well as the repayment frequency*.
You can also make changes to your address - keeping your account details up to date is important to ensure speedy delivery of important information on your loan account*.
* Borrowers must sign appropriate documentation for this to take place.
Note: If you have difficulty meeting your repayments, please call our Collections team on 1300 133 053.

Loan variations/Redraws and Transfers

You may be looking to increase your loan, change your loan type or fix your interest rate, if so, speak to us. Compared to switching lenders, changing your loan amount or product type with us can save you money, time and inconvenience.
If you want to draw extra funds out of your loan account and pay them into your nominated bank account, we can assist you. You can also arrange for a Debit Card that will give you direct access to your available re-draw via ATMs or EFTPOS*.

*Not available on all products.

24 hour internet and phone access to your loan account

To make it easy for you to manage your loan account at a time that suits you, we offer you secure connection to your account via starnet from the convenience of your own computer. We also offer starcall from any touch tone telephone. You can organise loan statements, once off payments, transfers and redraws as well as access information. To get connected just call us and we'll help you get started.

So, for any questions or changes regarding your home loan, call us.

Call us on 1300 669 764
8.30 am - 5.00 pm EST. Monday to Friday