Once your loan has settled the PLAN Lending Customer Care Team is on hand to assist with enquiries.
Just one phone call gives you direct access to experienced consultants who fully understand your loan and have the technology to help.
Customer Care Team
Call us on 1300 669 764
8.00am - 8.00pm (EDT) Monday to Friday
We’re here to help
Customer Care welcome pack
Shortly after settlement you will receive a Customer Care welcome pack. Your pack contains:
- Welcome Brochure with information on Customer Care, your new debit card and the answers to frequently asked questions (FAQs)
- StarNet and StarCall Flyer with instructions on accessing your account by computer and telephone. It includes a handy push-out wallet card to record you loan ID number
- Magnet: A magnet with all of the Customer Care contact details
- Customer Care pen
Account information and changes
Unsure about your next payment date? Need an interim loan statement?
Our friendly Customer Care team can help you obtain account information – and discuss ways you can access this information any time, night or day via the telephone or internet. Access information on:
- Repayment dates
- Repayment frequency*
- Address details
- Other account details
Remember, keeping your account details up to date is important to ensure speedy delivery of important information on your loan account*.
Note, if you have difficulty meeting your repayments, please call our Collections team on 1300 133 053.
* Borrowers must sign appropriate documentation for this to take place.
Loan variations / redraws and transfers
Need to make a change to your loan? The Customer Care team can your answer questions and help to:
- Increase your loan amount
- Change your loan type
- Fix your interest rate
- Redraw extra funds from your loan accountº
You can also arrange for a Debit Card that will give you direct access to your available redraw via ATMs or EFTPOS.
ºNot available for all products
24 hour internet and phone access to your loan account
We offer secure online connection to your account via StarNet from the convenience of your own computer.
- Obtain loan statements
- Make once-off payments
- Transfer money
- Redraw funds
- Access information
You can access StarCall via any touch-tone telephone.